Techniques for conversation.

Techniques for conversation.  

1. Be confident. As we learn the skills, and discover that they are effective, our confidence increases in conversations. We also find that many people are eager to talk to us; they enjoy meeting someone new and finding common interests. We, too, experience more of this pleasure as our conversations become easier, more successful, and more fun.
2. Be relaxed. If we act comfortable, our conversation partner is likely to be more expressive and warm. We create this openness by acting patient (giving the person time to speak, and not interrupting unless we need an explanation), by paying attention (not looking at our watch or other people), speaking in a deeper tone and slower pace, and by using friendly body language (a calm facial expression, a smile, and composure in our movements and posture). To relax, we suspend "performance anxiety"; this conversation is to be enjoyed, not to prove anything -- and as an art form, it flourishes when we conduct it primarily from the playful right hemisphere of the brain rather than the analytical left.
3. Be accepting. Our partner needs to feel "safe," knowing that his or her words and mannerisms aren't being scrutinized or criticized. The speaker wants to talk to someone who acknowledges, understands, and respects the validity of the feelings, but he or she might not be seeking either sympathy or approval; sometimes a person merely wants someone to listen with attentiveness and warmth, so our opinion might not even be wanted.
4. Try to enter the other person's world. We generally live in our own worlds; we view events differently, we think differently, and we have slightly different meanings for words. To understand someone else's words, we need to grasp a larger sense of the person. To an extent that we are able, we set aside our preconceptions, our stereotypes, our psychological models, and our desire to "hear what we want to hear." We try to understand the general viewpoint from which this person is speaking; we might find glimpses of the speaker's past, and childhood, and subculture, and experiences, and conclusions about life. When we do this, we gain empathy, better comprehension, a more intimate dialogue, and a fascinating voyage into the new territory of another person's way of perceiving, thinking, and feeling.
5. Make the conversation personal. We might develop certain structures and formulas to use in conversation, but we need to allow flexibility and spontaneity because we are speaking to a unique individual in a one-of-a-kind tete-a-tete. Personalize a conversation by revealing feelings, perspectives, and personal information about yourself -- but only to an extent which is appropriate with this individual, in this situation, and at this stage of the conversation (i.e., not too soon). You are presenting yourself, not textbook ideas or flippant cliches. Another way to make a conversation personal is to say your friend's name often: "Mary, I know what you mean."
6. Make the conversation fun for the other person. Even when a conversation is primarily for the exchange of information, we can add flourishes which make it entertaining: colorful details, humor, and an animation of our expressions and gestures. And when listening, we can show our interest and appreciation by responding through comments, gestures, and facial expressions.
7. Express your opinions. Opinions personalize and enliven a conversation. They must be expressed appropriately; some topics (such as religion and politics) tend to incite discomfort and arguments. An opinion needs to be presented gently as a personal thought, and not as a belligerent stance; this approach allows the other person to give a contrary perspective without any apprehension that a quarrel will ensue. To indicate that our opinion is an invitation to communicate (and not to argue dogma), we can start with the words, "In my opinion ..." or "It seems to me that ..."
8. Keep the conversation going. A conversation retains momentum if we listen carefully to the speaker's words and respond sincerely with our remarks and body language (such as gestures and facial expressions) to demonstrate that we are being entertained and informed. We can encourage the speaker with comments such as these: "I have always wanted to know more about that subject" or "What happened then?" or "What did you feel about that?" When we are the speaker, we can take responsibility for adding some engaging details even if our listener does not ask for them. And if we know that a person or group likes to talk about a specific subject, we can enhance our ability to converse in that situation by reading about the topic (and then getting more knowledge from the conversations themselves).
9. Use open-ended questions. We advance the conversation by asking "open-ended questions" which require details and personal involvement (for example, "What kind of person is she?"); "closed-ended questions" are those which could be answered with "yes" or "no" or another brief, factual answer which might leave us with little to build upon (for example, "What kind of work does she do?"). When we are asked a closed-ended question, we can add further information so the conversation does not stall out with a one-word response, such as "yes": "Yes, I enjoy my new apartment, especially the neighbors. ..." (In this example, we go on to describe the neighbors.)
10. Accept the silences. Sometimes we run out of things to say, and we encounter the dreaded "silence." If we are fearfully anticipating those pauses, we are not listening to the person (and not picking up on the cues upon which we continue the conversation). An occasional lull can be useful; it lets us relax, and digest what has been said, and then perhaps veer to a new topic. Silence also allows democracy; if one person has been dominating the conversation, a pause lets the other person speak. To be comfortable with the inevitable silences is to be comfortable with ourselves and our partner. If we become self-conscious during these moments (or at any time other during the conversation), we lose contact with our feelings and thoughts and with the person and our surroundings -- and those are the sources of conversation topics which would bring a natural end to the silence.
11. Be an "active listener." In "active listening," we give feedback to assure that we comprehend the speaker; it is particularly useful when we aren't sure of the meaning, or of deeper implications, or of any emotions which were implied but not expressed (in the words or body language). As an active listener, we paraphrase the speaker's words, adding our interpretation; this allows the speaker to correct any misunderstanding, and it confirms that we are listening and thinking. Our response can begin with the words, "If I understand you, you're saying that ...," or "Are you telling me that ...?" or "What do you mean when you say that ...?"
12. Be able to give and receive compliments. If we know how to give and receive compliments, we enhance our friendship (and we enhance the probability that we will receive more compliments). Some people become embarrassed and self-conscious when receiving a compliment, so they might prefer one which is followed by a question; for example, we can say, "That is a beautiful blouse. Did you buy it recently?" When a question is added, the attention does not dwell on the person, possibly making him or her self-conscious and uncomfortable. When we are complimented, we can similarly direct the conversation away from ourselves: "My grandmother bought this blouse for me yesterday. Did I tell you that she is in town for a visit?" When complimented, useful responses include, "Thank you; it was nice of you to notice," or simply, "Thank you." Our compliments are more believable and effective if we smile, and if we are spontaneous (i.e., the compliments are neither expected nor too frequent), non-comparative (so the blouse isn't beautiful only in contrast to someone else's blouse), and sincere (so we aren't using "flattery" which lacks feeling and is probably being stated merely for its effect). Be specific: say the person's name, and say exactly what you like (e.g., "Janet, the color of that blouse goes well with your hair color.")